This is a past photo of me evaluating a set of speakers for a client in a very late night session in our demo set-up. See my previous post for our new speakers!
Lately, my passion for Bryston equipment, and Bryston as a company as a whole, has deepened. Anybody who knows my husband Mike and me would almost think we had a Bryston tattoo somewhere on our bodies....(which we don't lol, but it is definitely tattooed on our hearts ). This love for the company wasn't instant, and it wasn't because we "read a nice review". It was built one good experience at a time, one great product at a time, over many years.
Today we have a great set-up of the Bryston Model T-10s, 7B-3 mono-blocks, the BP-19 preamp and the BDA-3 DAC. All of which are beyond spectacular in every way. I can't praise these pieces enough. But that isn't the main reason for my blog post. It is because of the company and the outstanding guarantee, and service that we have received over the past years from them.
Here are the reasons why Bryston is deep at the heart of what we do in our business
Unwavering Confidence in Quality: Bryston’s unwavering confidence in the quality of its products is evident through its remarkable 20-year warranty. Few companies in the audio industry dare to offer such extensive coverage, but Bryston boldly stands behind its gear. Whether it’s their robust amplifiers, preamps, or speakers, the 20-year warranty reflects their belief that these products are built to last. This level of assurance is almost unheard of in the audio market, setting Bryston apart as a beacon of reliability. Visit Bryston’s website to explore their range of meticulously crafted audio equipment.
Customer Service Beyond Compare: Bryston’s commitment extends beyond warranty terms. Over the years, I’ve experienced their customer service firsthand, and it’s nothing short of exceptional. When minor issues arose, Bryston swiftly addressed them, covering all costs. Their courteous and efficient approach left me impressed. In an era where customer service often falls short, Bryston’s commitment to excellence remains unwavering. Their service isn’t just good—it’s downright wonderful. Learn more about their warranty details on Bryston’s warranty page.
Wisdom from James Tanner, CEO: James isn't one to "toot his own horn" So I am going to do it here. James Tanner, the visionary CEO of Bryston, brings a wealth of experience to the table. His passion for audio excellence is contagious, and his creative insights have shaped Bryston’s trajectory. With decades of hands-on involvement in the field, He understands the nuances of sound reproduction like few others. His advice—whether shared directly or embedded in Bryston’s product philosophy—has been instrumental in creating products that resonate with audiophiles worldwide. In an industry where leadership matters, James' wisdom shines through, making Bryston not just a brand but a trusted companion on the musical journey. He has always been generous with his time and advice to Mike and me. It is so appreciated.
Personal Touch from Jim Spence, VP of Operations: Jim Spence, the VP of Operations at Bryston, epitomizes personalized service. His responsiveness and willingness to assist us has been remarkable. Whenever we’ve needed help, Jim has been quick to address our queries, ensuring a seamless experience. The fact that Bryston’s operations are based right here in Canada adds to the sense of trust. Knowing that the team handling our inquiries is local and deeply invested in their craft fosters a unique bond. Jim’s commitment to excellence underscores Bryston’s ethos: quality, service, and a personal touch that transcends borders.
Stellar Tech Support by Adam Tanner: Bryston’s dedication to its customers extends to their tech support team. Adam, in particular, has been such a help with our questions about Bryston’s digital and analogue products. His expertise, patience, and willingness to go the extra mile have made troubleshooting a breeze. Whether it’s unravelling the intricacies of digital interfaces or fine-tuning settings, Adam’s assistance has been invaluable to us. In an industry where tech support can be hit or miss, Bryston’s team, led by pros like Adam, sets a gold standard.
Special mention for Diane Spence: for her quick responses to e-mails and inquiries that I have had in the past, whether it is regarding the status of an order, or billing, she is rapid to respond to me. Once again, something that sometimes goes unrecognized, but deserves a lot of recognition.
It is because of these remarkable people I listed, the behind-the-scenes employees, and the Bryston company philosophy that make me proud to say our system is top-to bottom Bryston. We are huge fans and plan on growing our system with even more new and exciting products they have to offer.
-Jennifer
